Privacy Policy

Who we are

LostBatch is operated by:

• [COMPANY LEGAL NAME]
• [LEGAL/MAILING ADDRESS]

Privacy contact: [CONTACT EMAIL]

In this Privacy Policy, "LostBatch", "we", "us", and "our" refer to the operator of the LostBatch service.

Information we collect

We collect information that you provide directly to us, information generated when you use LostBatch, and certain information collected automatically.

2.1 Account information

When you create an account, we may collect:

• Name
• Email address
• Password or authentication credentials
• Profile photograph
• Location or general location information if you choose to provide it
• Account preferences
• Other information you voluntarily add to your profile

If you sign in using a third-party authentication provider such as Google, we may receive information that provider makes available to us, such as your name, email address, profile image, and authentication identifier.

2.2 Memories and content

LostBatch allows you to create and store personal content. This may include:

• Photographs
• Videos or other media, where supported
• Written memories
• Stories
• Dates
• Places
• Descriptions
• People associated with memories
• Comments and reactions
• Conversations
• Messages
• Messages scheduled for future delivery
• Legacy instructions or preferences
• Other content you choose to store

This content belongs to you, subject to the rights necessary for us to operate the service.

2.3 People and contacts

LostBatch allows you to connect people with memories and stories. You may provide information about people in your life, such as:

• Their name
• Their relationship to you
• Their photograph
• Their email address
• Other information you choose to associate with them

You are responsible for ensuring that you have an appropriate basis to provide information about another person to LostBatch.

2.4 Usage information

We may collect information about how you use LostBatch, including:

• Pages and features you access
• Actions you take
• Memories you create or interact with
• Dates and times of activity
• Device information
• Browser information
• Operating system
• Approximate location derived from technical information
• IP address
• Diagnostic and performance information

2.5 Payment information

If you purchase a paid LostBatch plan, payment information may be processed by our payment providers. We may receive information such as:

• Payment status
• Subscription plan
• Transaction identifier
• Billing country
• Limited payment information

We generally do not need to store your complete payment card number.

How we use your information

We use information to:

• Create and maintain your LostBatch account
• Store and display the content you choose to keep
• Organize memories, people, stories and photographs
• Enable conversations and interactions
• Deliver messages when you have scheduled them for future delivery
• Provide legacy and future-delivery functionality
• Process subscriptions and payments
• Authenticate your account
• Provide customer support
• Improve the reliability and performance of LostBatch
• Detect, prevent and investigate fraud, abuse, security incidents and violations of our Terms
• Communicate with you about your account and the service
• Comply with applicable legal obligations
• Protect the rights, safety and property of LostBatch, our users and others

We do not use the private memories you store on LostBatch as general public content unless you intentionally make that content available to others.

Your private content

LostBatch is designed around personal information.

Content that you mark as private is intended to remain accessible only to you and the people you specifically authorize, subject to the operation of the service and applicable law.

We do not sell your personal memories, photographs, stories or private messages to advertisers.

We do not use your private memories as advertising material without your permission.

However, no internet-based service can guarantee absolute security or confidentiality. You should therefore avoid storing information that you are legally prohibited from storing online or that would create unacceptable risk if compromised.

Future-delivery and "For Later" content

LostBatch may allow you to create messages or other content intended to become available at a future date or following a condition you select. This may include messages written for:

• Your future self
• A loved one
• A friend
• Family members
• A future occasion
• A future date

We may need to store encrypted or otherwise protected information necessary to ensure that the content remains unavailable until the conditions you selected are met.

We cannot guarantee that a future delivery will occur exactly as intended in every circumstance. Technical failures, account issues, legal requirements, service interruptions, or circumstances outside our control may affect delivery.

You are responsible for keeping your account information accurate and for reviewing your future-delivery settings.

Legacy features

LostBatch may provide features designed to help preserve memories and information for people you care about.

These features may allow you to identify trusted people, establish preferences, or provide instructions concerning your account or stored content.

Legacy functionality does not automatically constitute a legally binding will, inheritance document, power of attorney, estate plan, or other legal instrument.

LostBatch does not determine legal ownership of your property or estate.

You should obtain professional legal advice if you want to establish legally binding estate or inheritance instructions.

How we share information

We may share information with service providers that help us operate LostBatch.

These providers may assist with:

• Hosting
• Cloud storage
• Authentication
• Email delivery
• Payment processing
• Analytics
• Security
• Customer support
• Infrastructure
• Error monitoring

These providers may access information only as reasonably necessary to provide services to us and subject to appropriate contractual or technical safeguards.

We may also disclose information:

• If required by law
• In response to valid legal process
• To protect the rights, safety or property of LostBatch or others
• To investigate fraud, abuse or security incidents
• In connection with a merger, acquisition, financing, sale of assets, restructuring or similar corporate transaction

We do not sell personal information to third parties.

Public and shared content

Some LostBatch features may allow you to intentionally share content with other people.

When you choose to share something, people with access to that content may be able to view, copy, save, screenshot or otherwise retain it.

LostBatch cannot control what another person does with information you intentionally share with them.

Please consider carefully before sharing sensitive information.

Data retention

We retain information for as long as reasonably necessary to provide LostBatch, maintain your account, provide requested functionality, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

You may request deletion of your account and personal information, subject to legal or operational requirements that may require us to retain certain information.

Some information may remain temporarily in backups or security systems after deletion.

Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure or destruction.

However, no storage system, transmission over the internet, or electronic security measure is completely secure.

You are responsible for maintaining the security of your account credentials.

If you believe your account has been compromised, contact us at: [CONTACT EMAIL]

Your rights and choices

Depending on where you live, you may have rights regarding your personal information. These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Object to certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent
• Lodge a complaint with an applicable data protection authority

You may also be able to update or delete certain information directly through your LostBatch account.

To make a privacy request, contact: [CONTACT EMAIL]

We may need to verify your identity before fulfilling certain requests.

Children

LostBatch is not intended for children under the minimum age required to independently use online services in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to LostBatch without appropriate authorization, contact us at: [CONTACT EMAIL]

International data transfers

LostBatch and the service providers we use may process information in countries other than the country in which you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Cookies and similar technologies

LostBatch may use cookies and similar technologies to:

• Keep you signed in
• Maintain security
• Remember preferences
• Understand how the service is used
• Improve performance

Where required by law, we will provide appropriate choices regarding non-essential cookies and similar technologies.

Third-party services

LostBatch may integrate with third-party services such as authentication providers, payment providers, storage providers, analytics providers, or other services.

Those providers may process information according to their own privacy policies.

We encourage you to review the privacy practices of services you choose to connect to LostBatch.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we may notify you through LostBatch, by email, or by another appropriate method.

The "Last updated" date at the top of this page indicates when this policy was most recently revised.

Contact us

For privacy questions, requests, or concerns, contact:

• [COMPANY LEGAL NAME]
• [LEGAL/MAILING ADDRESS]
• [CONTACT EMAIL]